Frequently  Asked  Questions  and  Answers

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Q.   Do you offer FREE estimates?

A. Yes. Our friendly and professional technicians will run a thorough diagnostic on your computer to give you the most accurate FREE estimate possible. This is a significant savings compared to taking your computer to a local retail electronics or office supply store that do not employ certified technicians and will charge you $100 or more just to run a diagnostic on your computer and then charge you more in parts and labor costs to actually fix it. All GimmiBYTE, LLC technicians are fully trained and certified in the industry's leading technologies and will fix your computer right the first time. All repairs and services are covered by our 90 Day Limited Warranty.

Q.   What are your hours and days of operation?

A. Specifically, our business hours are:
Monday thru Friday 9:00 am  –  6:00 pm EST
Saturday & Sunday 12:00 pm –  6:00 pm EST
Generally, since we are primarily an on-site service, we will always accommodate your schedule. Whether you need an appointment in the morning, afternoon or evening, we will be there to repair or pick up your computer or perform any other service we offer.

Q.   What holidays are you closed?

A. We are closed for business in observance of the following holidays:
  • New Year's Day
  • Mother's Day
  • Memorial Day
  • Father's Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
NOTE: Holidays and days of operation are subject to change without prior notice.

Q.   Where are you located?

A. We are currently located on Long Island in Franklin Square, NY.

Q.   What areas do you service?

A. We service all residents, homes, home offices and small businesses on Long Island located in Nassau and Suffolk Counties.

Q.   Do you offer on-site service?

A. Yes. Our friendly and professional technicians will come to your home, home office or small business to fix your desktop, laptop or set up any external device.

Q.   Do you offer FREE pickup and delivery service?

A. Yes. For all residential locations in Nassau County, we will gladly arrange a pickup of your computer and deliver it back to you once the repair is complete at no extra charge.

Q.   What if I want to drop off my computer for repair?

A. Currently we do not accept drop off service. All repairs are done on-site or picked up and completed in our shop. Any repair taking longer than 3 hours (actual or estimated) our technician may request to take your computer to our shop for repair.

Q.   Do you repair and service Macs?

A. No, not at this time. Apple is extremely proprietary when it comes to service and repair on their products, which means they only like to do it themselves. This includes Mac computer desktops and laptops, iPhones, iPods and iPads. Anyone else doing any service or repair on your Mac could VOID your warranty. We recommend calling Apple or bringing your Apple product to an Apple retail store for service and repair.

Q.   How long will the repair take?

A. It depends on the problem and what replacement parts will be needed. We try to complete most on-site repairs in 2-3 hours. Repairs that take longer than 3 hours (actual or estimated), our on-site technician may request to take your computer back to our shop for repair. Most in shop repairs will be completed in 24-48 hours unless a part(s) needs to be ordered for the repair. We have a limited inventory of replacement parts on hand in our shop to keep most repair times to a minimum. We will always inform you of any delays and give you the estimated time frame to professionally repair your computer.

Q.   How much will the repair cost?

A. Please refer to our Pricing guide.

Q.   Do you charge for travel time to my home or small business?

A. We have different billing policies for residential, small business and commercial customers.

For residential customers, we do not charge for the time it takes to travel to your location. Our time begins when we arrive at your home to the time the repair is complete. If we need to take your computer back to our shop to complete a repair, you are only charged for the time we spend fixing your computer plus the cost of parts if needed. Payment is due upon the completion of the repair or service.

For small business and commercial customers, we charge an hourly rate for travel time to your office plus parts, materials and expenses such as tolls and parking.

Q.   What payment methods does your company accept?

A. Our technicians are equipped to take ALL major credit cards right on-site:
  • Visa
  • MasterCard
  • American Express
  • Discover
We also accept:
  • PayPal
  • Cash
  • Check
    Make checks payable to GimmiBYTE LLC

Q.   Is a PayPal account required to pay a PayPal Invoice by email?

A. No. A PayPal account is NOT required if paying with a Major Credit Card or an Electronic Funds Transfer (EFT). Once your repair is completed, we will email you an invoice which you can pay online. Simply click the Pay Now button in the email, enter your payment information and submit your payment. Of course if you do have a PayPal account, you will have the option to log in and pay the invoice with funds currently in your account. Either way, paying your invoice online with PayPal is FAST, EASY, SAFE and SECURE. All PayPal Invoices are due on receipt. GimmiBYTE, LLC does not offer Net Terms payment options at this time.

Q.   What is your mailing address?

A. Our mailing address is:
GimmiBYTE, LLC
P.O. Box 93
Franklin Square, NY 11010-0093

Q.   What is your refund policy?

A. Please review our entire Terms and Conditions of Service.

Q.   How long is the warranty on repairs?

A. We stand behind all our repairs and offer a 90 Day Limited Warranty on all parts and labor. For full details on our warranty policy, please review our entire Terms and Conditions of Service.

Q.   My computer or device is still under warranty, can you fix it?

A. Any computer or device that is still covered by the manufacturer's warranty, we always urge the owner to go through the manufacturer to have it repaired. We are in the business of fixing computers, not voiding warranties. If your computer or device is still under warranty, we will work with the manufacturer to get your computer or device repaired so you still have your warranty intact.

Q.   Besides repairing computers, what other services do you offer?

A. We offer many professional computer related and networking services including:
  • Installing and configuring Wireless Routers a.k.a. WiFi
  • Virus, Spyware, Malware Removal
  • Setting up Computers, Printers and Peripherals
  • Computer Hardware and Software Upgrades
  • Data Recovery
  • Online Backups of Your Important Documents
  • Operating System Installs and Upgrades i.e. Windows 10

Q.   How do I protect my computer and data from Ransomware?

A. Review our Ransomware FAQs to learn more about this mailicous threat and how to best protect your computer and most important files.

Q.   What should I do if my hard drive is making clicking sounds?

A. This is most likely a sign that your computer's hard drive has failed or a drive failure is imminent. If the data on your computer is critical and you absolutely need to recover all your files and documents, follow these Data Recovery Do's and Don'ts:
  • DO back up your data early and often. It's not if your drive will fail, it's when.
  • DO stop using the drive IMMEDIATELY! Continued attempts to access the drive may cause damage to the hark disk platters that actually store the data.
  • DO contact the professionals at GimmiBYTE Data Recovery. If you are ready to submit a case to us, simply go to gimmibyte.com/submitacase.
  • DO NOT swap circuit controller boards with one from another hard drive. Even if the controller board is from the exact same hard drive make, model and size, a firmware or system area conflict issue can cause major problems.
  • DO NOT put your drive in the freezer and then try to spin it up. It is possible that moisture has condensed on the media surfaces. This WILL cause head contact to the platters and will destroy the data on the drive.
  • DO NOT open your hard drive and expose the media. Only a qualified data recovery engineer in a certified clean room environment should ever open a drive.
  • DO NOT continue to power cycle a clicking or non-responsive drive; it's not going work for you and may cause more damage to the drive platters making the data unrecoverable.
  • DO NOT install recovery software on the same drive/partition that you're lost files are on, you will overwrite them with the installation.
  • DO NOT run the recovery CD/DVD furnished with your PC. Performing a default factory system restore or reset of the OS will overwrite all your current data making the data that was there unrecoverable.
  • DO NOT deliberately hit the hard drive in an attempt to make it work again. The impact may displace the head resulting in a head crash pushing you into more complex and costly case of data loss.

Q.   How much does data recovery cost?

A. Our lab's data recovery fees start at $250 depending on many different factors including but not limited to the type of media device, the total storage capacity of your drive and the overall complexity of the recovery, so we will need to do a full evaluation of your device before we can give you an actual price quote. The evaluation is done at NO-COST to you and we offer FREE SHIPPING to our lab.

Q.   After a successful data recovery, how do I get my data back?

A. Your data will be shipped back to you on a NEW external hard drive that you purchase from our lab OR you can send a spare hard drive along with your case to place all your recovered data. Make sure the spare hard drive has enough storage space to hold all your recovered data. Our lab has many different size external hard drives available ranging from 500GB all the way up to 6TB at competitive prices. You will also be charged the cost return shipping via UPS.

Q.   After my data is recovered, will my drive still be under warranty?

A. Yes. After data recovery services are completed, all warranty service labels are replaced by our engineers when your device is reassembled. So if your device is still covered by the manufacturer's warranty, our lab can return the defective device to you for the cost of shipping so you can submit it back to the manufacturer for warranty service. Unfortunately, our lab does not offer manufacturer's warranty services and cannot repair or replace your defective device.

Q.   How do I install and register IDrive Online Backup?

A. IDrive Online Backup takes only a few minutes to install and register. Review these easy to follow installation instructions that will guide you through the entire process step-by-step. For further assistance setting up IDrive Online Backup, please Contact Us.

Q.   I do not have Internet service, can you install it?

A. No. It is best to have a Broadband Internet Connection professionally installed by an Internet Service Provider (ISP). Please contact your local cable or phone company to have your home or home office connected to the Internet.

Q.   I have Broadband Internet, how do I go wireless?

A. If your ISP hasn't already provided one for you, we can assist you in selecting and setting up a Wireless Home Network with a Wireless Router also known as WiFi. This device will enable you to share your Broadband Internet Connection with all your wireless web enabled devices throughout your home or home office. We will install, configure and secure your wireless router and connect all your WiFi compatible devices such as PCs, Laptops, Tablets, Mobile Phones, Gaming Consoles and Printers.

Q.   Will the wireless WiFi connection be secure?

A. Absolutely! A secure wireless WiFi connection is very important to the security of your wireless network. We will configure your wireless connection with the strongest encryption available to prevent hackers from gaining access to your wireless network and stealing your important information.

Q.   What is your Privacy Policy?

A. Please review our Privacy Policy.

Q.   How do I subscribe or unsubscribe to your newsletter?

A. To subscribe to our informative email newsletter and receive updates, tips and special promotional discounts on our services, click Subscribe. To be removed from our mailing list, click Unsubscribe.